Privacy Policy and SMS Terms & Conditions

Intermed Corporation, DBA Intermed Home Care Services
Last updated: September 11, 2026

1. About This Policy

Intermed Corporation (“InterMed,” “we,” “us,” or “our”), doing business as Intermed Home Care Services, operates www.intermedhh.com to provide information about our home health services.

This policy explains how we collect, use, and handle personal information through our website, general inquiries, and SMS communications. Patient health information is subject to separate healthcare privacy requirements, as explained below.

2. Information We Collect

Depending on how you interact with us, we may collect:

  • Contact information: Your name, email address, telephone number, and other information you voluntarily provide when contacting us.

  • Communications: Information you submit through website forms or provide in correspondence with us.

  • SMS information: Your mobile number, text message content, and records of your consent, opt-in, and opt-out requests.

  • Website usage information: Technical information such as IP address, browser type, pages visited, and interactions with the website, where collected by our website or service providers.

Please provide only the information necessary for your inquiry. Do not submit Protected Health Information (PHI), medical records, or other sensitive health information through website forms or ordinary text messages.

3. How We Use Information

We use personal information to:

  • Respond to questions and requests about our home health services.

  • Communicate with you about requested services and administrative matters.

  • Send text messages within the scope of your consent.

  • Maintain consent records and honor communication preferences.

  • Operate, maintain, and improve our website and communications.

  • Protect our systems and comply with applicable legal obligations.

Providing a telephone number does not, by itself, enroll you in our SMS program.

4. Information Sharing and Mobile Privacy

We do not sell personal information. Personal information is not shared or sold to third parties for marketing purposes.

We may use service providers to support website hosting, analytics, communications, and customer service. These providers may process information as needed to perform services on our behalf, rather than for their own marketing purposes. We may also disclose information when required by applicable law.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Our messaging providers may process mobile information solely to operate and deliver our messages on our behalf. We do not provide SMS consent to other organizations for their own messaging programs.

5. Cookies and Website Analytics

Our website may use cookies or similar technologies to support website functionality and understand how visitors use the site. Information collected through these technologies may include technical identifiers and usage information.

You can manage cookies through your browser settings. Disabling cookies may affect some website features.

6. Information Security and Retention

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of electronic transmission or storage can be guaranteed completely secure.

We retain information for as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, maintaining required records, and complying with applicable law. We may retain consent and opt-out records to document and honor your messaging preferences.

7. Your Choices and Privacy Requests

You may contact us to request access to, correction of, or deletion of personal information, subject to applicable law and recordkeeping requirements. We may need to verify your identity before completing a request.

California residents may have additional rights under applicable California privacy laws, including the CCPA where it applies. The rights available depend on the information involved and the law’s applicability.

For privacy requests, email info@intermedhh.com or call (626) 279-1950. Please do not include medical records or sensitive health information in a general privacy inquiry.

To stop SMS messages, reply STOP.

8. Health Information and HIPAA

This website policy does not replace our HIPAA Notice of Privacy Practices. Protected Health Information handled in connection with patient care is governed by applicable healthcare privacy laws and our Notice of Privacy Practices.

Do not use website forms or ordinary SMS to send PHI. For instructions on securely sending referrals or medical information, call (626) 279-1950. Our referral fax number is (626) 279-1952. Contact our office to confirm the appropriate secure transmission method before emailing health information.

9. SMS Terms & Conditions

Program and Message Types

Intermed Home Care Services offers SMS communications related to home health service inquiries, scheduling, administrative coordination, and responses to your requests.

Consent

By affirmatively opting in, you agree to receive SMS messages from Intermed Home Care Services for the purposes disclosed when you enroll. SMS participation is voluntary. Consent to receive text messages is not a condition of purchasing or receiving services.

Message Frequency and Charges

Message frequency varies depending on your requests and service coordination needs. Message and data rates may apply according to your mobile carrier’s plan.

Opting Out

Reply STOP to any message to opt out. You will receive a confirmation message, and no further SMS messages will be sent through the program unless you opt in again.

Help and Support

Reply HELP for assistance, email info@intermedhh.com, or call (626) 279-1950.

Rejoining

If you previously opted out and wish to resume text messages, contact our office for instructions on opting in again.

Delivery and Appropriate Use

Message delivery depends on your mobile carrier and network availability. Carriers are not liable for delayed or undelivered messages.

SMS is not an emergency communication service. For a medical emergency, call 911. Do not send medical records or sensitive health information through ordinary text messages.

SMS Privacy

Your mobile information is handled as described in this Privacy Policy, available at:

https://www.intermedhh.com/privacypolicy

We do not sell mobile information or share it with third parties or affiliates for marketing or promotional purposes.

10. Policy Updates

We may update this policy to reflect changes in our practices or applicable requirements. Updates will be posted on this page with a revised “Last updated” date. We will provide additional notice when required by law.

11. Contact Us

Intermed Corporation
DBA Intermed Home Care Services

Email: info@intermedhh.com
Phone: (626) 279-1950
Website: www.intermedhh.com